Terms and Conditions

Terms & Conditions


At Vape Ninja we will do our utmost to resolve any issues you are having with your purchase.

Please contact us and we will discuss your options further with yourself. All electronic cigarette components have a limited life span and will eventually need to be replaced.

We check everything we send out to ensure it is working, where reasonably applicable, and that it is not damaged.

If we have sent out the wrong order we will send out a replacement immediately.

Please note E-Cigs batteries can be fragile and we will not cover physical damage, created by the purchaser, or wear and tear. 

This will include the ingress of liquds into the battery compartment.

Any advanced kit with a 3 month warranty will not cover physical damage caused by the purchaser or wear and tear.

This will not affect your stautory rights.


All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange or refund.

If you have any questions please contact us at [email protected]

If you wish to return an item, please email us providing the following information.


-  Order number

-  Name

-  Address

-  Reason for return

Any further questions or clarification, please contact us at [email protected]


Thank you.


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